Frequently Asked Questions - DealDetectives.com
DealDetectives.com
FAQ
  • What is Deal Detectives?


    DealDetectives.com is a site that provides you, the consumer, with the best deals and coupons on the web.

    You will not see deals repeated over and over again because we update our site each and every day. We've spent a lot of time and effort making our site simple and easy to use. Those who will benefit most from Deal Detectives are those who check for new deals often, even everyday.

    Our deals have big discounts on products and will only last for a short period of time. Some deals will last a day or two, some will last a few hours and some only minutes. When a deal expires and we verify it is no longer working, we mark it as expired, but it is still visible so you can see what deals we have had in the past.

    We also have a Coupons area of the the site where we have coupons for big savings and discounts from a wide variety of stores. We update our coupons daily. If a coupon expires we take it off our site completely.

    If for some reason we do not post a deal or coupon as expired when it is no longer valid, please let us know by posting by clicking the Discuss next to the deal or coupon and post in the forums. Then we can update the status if we happened to miss it.

  • How come some of the links aren't working?


    If you are clicking deals and get the error "Cannot Find Server" or "This page cannot be displayed" the most common problem is a "host" file which blocks servers that we use to help you save money. Please follow the steps below to help fix this problem on your computer:

    1. Open 'My Computer' or 'Windows Explorer' then navigate to the following directory and filename

    • For Windows XP Pro/Home go to: c:\windows\system32\drivers\etc\hosts
    • For Windows NT/2000 go to: c:\winnt\system32\drivers\etc\hosts
    • For Windows 95/98/Me go to: c:\windows\hosts

    2. Click and highlight the file named "hosts", then press F2 to rename it from hosts to hosts.bak. Now you can try clicking deals again.

    3. If that didn't work try disabling any ad/popup blocker, and/or Internet security software. Then clear your browser's cache and try again.

    4. If all else fails please Contact Us and we will help you fix this problem.

  • Where do you find the deals that you post on Deal Detectives?


    Everyday our team of editors scours the web to find the best deals out there. We also use advanced software which helps us spot large price reductions.

    Our members can also help us uncover great deals by becoming Deal Detectives themselves in the forums. If you find a great deal or coupon, post it in the forums in the Detective Discoveries area. If it's truly a great find we'll place it on our frontpage so all our visitors can see it. Posting in the forums will increase your detective rank and will help us build the best community out there. Hope to see you there!

  • What is a detective rank?


    The more you post in our forums the higher the rank you will earn. Here is a list of the possible ranks you can earn starting from the bottom up:

    Rank Minimum Posts
    Rookie Investigator 0
    Investigator 10
    Senior Investigator 20
    Inspector 40
    Senior Inspector 80
    Detective 160
    Master Detective 320
    Super Sleuth 640


  • Why should I sign up for the forums?


    The forums are a great place to be because users can post if deals and coupons are still valid, their personal experiences with certain vendors and products and much more. The forums provide a community for our users to stay in contact with each other as well as our support team.

    Become a Deal Detective today and help our community grow!

  • How long do the deals last?


    Usually the better the deal is, the faster it expires or sells out. We suggest if you see something you like to jump on it quickly. Sometimes a deal may last only a few minutes while others will last a few days. If we know the expiration date we will post it but often we don't know if or when it will expire or sell out. On our site you are able to see deals from the past weeks, but often if they're over a week old they have already expired.

  • What if I have a problem with a product or a vendor whose deal you list?


    We try and make sure every vendor we use is highly regarded. Since we are not affiliated with any vendors, we cannot be responsible for their products, services or actions in any way. We just post the product deals they have on their sites.

    If you do have a problem with a vendor please let us know so that we can see if there is anything we can do. If they fail to resolve any of the issues our users are having then we will no longer post their products on DealDetectives.com. Our goal is to make our consumers happy and will not tolerate any kind foul play from our vendors. Rest assured that the vendors we do have are reliable and trustworthy.

  • I am a vendor, can I post deals? Are there any fees to do this?


    We would love for you to post your deals and coupons on Deal Detectives! Use our forums to post any great deals and if they are deemed truly great deals by our editors, we will post them on our frontpage site. There are no fees to get your deals listed.

  • Do you sell any items? What are your shipping costs?


    Deal Detectives does not sell any items. If you would like to find out more about the products or shipping costs contact the vendor's support who is selling the items.

  • What should I do if a deal or coupon is not working?


    If the links are not bringing you to the vendor website with the product and you are getting a message like "Cannot Find Server" or "This page cannot be displayed" then please refer to this guide.

    Otherwise, if you are getting to the vendors website fine but the deal or coupon is not working please click the Discuss link next to the deal or coupon that's not working, so you can post your problem in the forums. If we see users having a problem with something, we will check ourselves to make sure it is working properly.

    One thing to remember if you have having a problem is that it may be because the deal or coupon has expired or the vendor is out of stock. If the deal or coupon did in fact expire we’ll update the deal status to expired and remove the coupon from the site as soon as we realize this has occured. Keep checking back for more great deals and coupons because we have new ones everyday.

  • How will I know if the deal or coupon code is working correctly?


    Almost every time a vendor has listed a deal, the discounted price will be displayed prior to submitting your order. If you enter the coupon code and you are not receiving the discounted price on the last checkout page then do not submit your order because the discount has probably not been properly applied.

    If we know ahead of time that the discount won’t show up or will be different then usual, we’ll make sure to let you know in the deal or coupon description.

  • How will I know if a deal or coupon link is working correctly?


    Once you click on the deal or coupon link you should be directed to the vendors' website containing the product deal. Some deals will automatically show the discounted price while others may require you to enter a discount code at checkout. This will vary from place to place depending on the deal or coupon. Remember to be sure the discount is applied before confirming your order unless we told you to expect otherwise.

    If you are clicking links and not being directed to the product page please refer to this guide to help fix your problem.

  • Do you have an RSS Feed?


    Yes, we do have a RSS Feed. You can get the feed by clicking here or by clicking the at the bottom of all our pages, in the left hand corner.